FAQ's
FAQs
Q: How much is shipping?
A: We offer FREE Standard Delivery to USA customers only.
Q: How long does shipping take?
A:
- All orders are shipped within 1-3 business days.
- USA orders will be delivered within 3-7 business days.
Q: Where is my order?
A: Contact us at support@seitouch.com with your full name and mailing address, and confirmation number.
Q: What is my tracking number?
A: Your tracking number will be emailed to you 2-3 days after your order is placed. If you haven’t received it after 5 days, please contact us at support@seitouch.com.
Q: I've lost my tracking number. What can I do?
A: Contact us at support@seitouch.com with your full name and mailing address, and we’ll resend your tracking number.
Q: How can I make changes to my order?
A: Please contact us within 12 hours of placing your order to update:
- Delivery details
- Name
- Phone number
Q: How can I cancel my order?
A: You must contact us within 12 hours to cancel.
Note: We cannot cancel your order once it has been shipped.
Q: What is your return policy?
A: Please review our Return Policy.
Q: Who do I contact if there's something wrong with my order?
A: Contact us at support@seitouch.com with a description of the issue and any relevant photos, and we’ll assist you promptly.
Contact Us
If your question wasn’t answered, please email us at support@seitouch.com and we’ll get back to you within 24 hours.